Mytel – Privacy Policy

Effective Date: 2025-10-31

1. Introduction

Welcome to Mytel. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and online services. By accessing our Service, you agree to the practices described here. Our Terms & Conditions and this Privacy Policy together form the full Agreement between you and Mytel.

2. Definitions

Service: The www.my-tel.net website operated by Mytel.

Personal Data: Information that identifies a living individual.

Usage Data: Automatically collected data generated through your interaction with the Service.

Cookies: Small files stored on your device to improve your browsing experience.

Data Controller: Mytel, determining why/how personal data is processed.

Data Processor: Third-party providers processing data on behalf of Mytel.

User: Any individual using our Service.

3. Information We Collect

Personal Data

We may request information such as:

Name
Email address
Phone number
Postal address
Country and city
Other contact details

We may also use this information to send newsletters or updates, with an option to unsubscribe.

Usage Data

Collected automatically from your device or browser, including:

IP address
Device type and OS
Browser information
Time spent on pages
Diagnostic and analytics data

Location Data

Collected only with your permission, used to enhance Service functionality. You may disable location access at any time.

Cookies & Tracking

We use cookies to operate, secure, and personalize the Service. You can refuse cookies in your browser settings, although some features may not function properly.

Additional Data

Depending on how you interact with us, we may also collect limited demographic or administrative information necessary for providing services or support.

4. How We Use Your Data

Mytel may use collected data to:

Operate and improve the Service
Communicate updates and notifications
Provide customer support
Analyze system performance
Detect and prevent technical issues
Manage subscriptions and billing
Send offers or content related to our services (opt-out available)
Fulfill any purpose for which the data was provided

5. Data Retention

We store Personal Data only as long as needed for operational, legal, or security purposes. Usage Data may be kept longer for analytics or safety reasons.

6. Data Transfers

Your data may be processed outside your country. Mytel will ensure appropriate safeguards are in place before any international transfer occurs.

7. Disclosure of Data

We may share data:

With subsidiaries, affiliates, or service providers
To fulfill service-related functions
To comply with legal obligations
In case of mergers or acquisitions
With your consent

8. Security

We apply reasonable technical and organizational measures to protect your data. However, no online transmission is fully secure.

9. GDPR Rights (EU/EEA Users)

You may request:

Access, correction, or deletion of your data
Restriction or objection to processing
Data portability
Withdrawal of consent
Contact: info@my-tel.net

10. CalOPPA & "Do Not Track"

We publish this Privacy Policy on our homepage and honor "Do Not Track" browser settings.

11. CCPA Rights (California Users)

California users may request:

Disclosure of collected personal information
Deletion of their data
Confirmation that data is not sold
Requests can be made by emailing info@my-tel.net

12. Service Providers

Mytel may use third-party companies for analytics, advertising, payments, or development support. These providers have access only to the data needed to perform their tasks.

13. External Links

Our Service may include links to third-party websites. We are not responsible for their privacy practices.

14. Children's Privacy

Our Service is not intended for users under 18. We do not knowingly collect data from minors.

15. Changes to this Policy

Updates will be posted on this page along with an updated effective date. Continued use of the Service signifies acceptance of the revised policy.

16. Contact Us

For questions about this Privacy Policy:
Info@my-tel.net